The system for companies that inspect, install and certify.
Periodic inspections, certificates, work on site, maintenance contracts: the same anatomy as a distributor, with the technical file in place of the goods. We build the system around the job, from the request to the certificate issued.
What we build in this sector.
Inspection and testing bodies, testing laboratories, installers and maintainers of plant and machinery, technical service operations.
The job as the unit of work
Request, quote, scheduling, site visit, report, certificate, invoice: one record that runs through every stage, with its status visible to everyone.
Due dates and recurrences
Periodic inspections and maintenance contracts generate their own future tasks. The system remembers instead of the spreadsheet.
Field and office on the same data
The technician fills in the report from a phone, the office finds it already in the file. Photos, measurements and signatures attached to the job.
Technical documentation you can question
Standards, datasheets and service history reachable in plain language through the agents, to answer the customer and prepare the visit.
What the agents do from day one.
Requests turned into quotes
The agent reads the request, finds the equipment and its history, and prepares the quote with the customer's terms.
Scheduling the site visits
Due dates, technician availability and geography combined into a proposed calendar for you to approve.
Reports and certificates
From the report filled in on site to the certificate in the format required, with nothing re-typed.
A technical inspection company, with thousands of expiring contracts kept in spreadsheets and equipment notes re-read at every handover, chose a Rivetti ERP. First a day inside the company, then the system.
Five steps, from the first visit to go-live.
From the day inside your company to go-live, with the old ERP still running until you are the one who switches it off.
- 01
We come to your company
We spend a day with you, in the office and in the warehouse, and connect to your email, your files and your current ERP. Our agents reconstruct the real work, who does what, with which document and what gets patched by hand, and then we ask people about what is missing.
A day of mapping, then short interviews - 02
You watch the work take shape on your data
Your company's agents are put to work on your real cases, yesterday's delivery note, that customer's order, the supplier's DDT, and your people correct them: this is where you find out whether it works, before committing.
A demo on your data, with the people who build the system in the room - 03
The ERP takes formal shape
What the agents built while working becomes the system, with the master data, the rules, the documents and the actions that come out of your work, where a piece of data goes in once and never comes out.
Together with your team - 04
Your people use it
Workstations for the office, a handheld for the warehouse and printouts the way you want them, while tasks arrive from the channels you already use, email and WhatsApp included, and land on a board with an owner, a status and the next thing to do.
Training on site, on the floor - 05
Go-live, with the old one still running
We migrate the history ourselves and the old ERP stays on until you are the one who cancels it, while what the rollout taught us makes the next one faster.
The system in production on your real data
Let's start from your flow.
A thirty-minute call to understand how you work today and, if it makes sense, a day inside your company with the people who will build the system.